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Taronga Zoo · Nura Diya Australia, Taronga Zoo

Wild Australia Experience with a keeper

A Taronga keeper takes six guests at most behind the scenes for two hours: the kitchen where animal meals are made, the nocturnal house and a personal Koala Encounter. Book it for the time with a keeper and the answers no sign can give you; all-day zoo entry comes with it.

Wild Australia Experience with a Keeper

About this experience

This is the zoo's own small-group tour of its Australian animals, led by a keeper in English for no more than six guests. The listing promises a visit to the working kitchen where the animals' meals are prepared, behind-the-scenes access to the nocturnal house, and a personal Koala Encounter. Expect the platypus, kangaroos and the night animals too, with the keeper explaining how each one lives and what the zoo does for it in the wild.

The name belongs to the product, not to the zoo map. On Taronga's own site, this part of the zoo is now called Nura Diya Australia. And the koala encounter is close, not hands on: Taronga's rules say guests are not permitted to touch or hold the koalas. If holding a koala is the goal, no ticket at Taronga offers it.

Read the terms before you pay. The tour is non-refundable, and date or time changes need 24 hours' notice. Closed-toe shoes are required. You meet at the Visitor Information Desk at the Main Entrance, at the top of the hill. That matters if you come by ferry: the wharf is at the bottom, and bus 238 is the quick way up. The listing also names transportation and parking under includes. Neither is part of the tour.

  • Six guests at most, led by a zoo keeper
  • The working kitchen where animal meals are prepared
  • Behind the scenes at the nocturnal house
  • A personal Koala Encounter (no touching or holding)
  • All-day zoo entry, with the shows and keeper talks

How the day runs

  1. Before your slotGet to the top

    From the ferry wharf, take bus 238 to the Main Entrance, or allow plenty of time for the walk up. Drivers park off Bradleys Head Road.

  2. On arrivalMeet at the Visitor Information Desk

    Check in at the desk by the Main Entrance. Mention allergies or access needs if you didn't when you booked.

  3. 2 hoursBehind the scenes

    The kitchen, the nocturnal animals, the koala encounter and native animals up close, at a small-group pace.

  4. Rest of the dayStay on

    Your ticket covers all-day entry. Catch Seals for the Wild or Free Flight Birds, then walk down to the wharf.

A koala asleep in the fork of a eucalyptus treeKangaroos resting on grass in dappled shade under gum trees

What's included

Included

  • Two-hour tour with a keeper, six guests at most
  • A personal Koala Encounter (look, don't touch)
  • Behind-the-scenes kitchen and nocturnal house visit
  • All-day zoo entry with keeper talks and shows

Not included

  • The ferry or other transport, despite the listing's includes list
  • Parking off Bradleys Head Road
  • Holding or touching a koala
  • A refund if you cancel
  • Food and drinks

Who it suits

Book it if

  • You want to ask a keeper questions face to face
  • Koalas and native animals are the point of your trip
  • You prefer a small group to a crowded viewing rail
  • Your dates are fixed

Skip it if

  • Your plans might change: this one is non-refundable
  • You hoped to hold a koala, which Taronga does not allow
  • A few minutes with a koala is enough: the zoo's shorter Koala Encounter is sold on the day

What guests say

★★★★★

Great experience. So much knowledge, the 2 hours went by so quickly.

Kayleigh · Jul 2026
★★★★★

Exploring the zoo with our zookeeper guide gave us opportunities to observe and learn about animals

Sharon · Jan 2026
★★★★★

Absolutely a marvellous tour. Not to be missed.

Madhvi · Dec 2025
★★★★★

Very unique experience! our Guide was very nice to give us chances to get closer to the koalas

Wang · Oct 2025

Tips before you book

  • Book once your dates are firm. There are no refunds, and changes need 24 hours' notice.
  • Wear closed-toe shoes. The listing requires them.
  • Tell the zoo about allergies and access needs when you book.
  • Plan the climb. From the ferry, bus 238 runs to the Main Entrance; the free shuttle runs in NSW school holidays.

Read next:

Frequently asked questions

Can you hold a koala on the Wild Australia Experience?

No. You get a personal Koala Encounter with a keeper, but Taronga does not let guests touch or hold koalas. Read more in our koala encounter guide.

Where does the keeper tour meet?

At the Visitor Information Desk at the Main Entrance, on Bradleys Head Road at the top of the zoo. Coming by ferry, take bus 238 up from the wharf at your own cost.

Can I cancel the Wild Australia Experience?

No. The listing says it is non-refundable. Changes to the date or time need 24 hours' notice.

Is zoo entry included with the keeper tour?

Yes, all-day zoo access is included, with the keeper talks and the shows. The ferry is not.

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Two hours with a zoo keeper, six guests at most: the animal kitchen, the nocturnal house and a koala up close.

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Two hours with a zoo keeper, six guests at most: the animal kitchen, the nocturnal house and a koala up close.

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